DHK's Privacy Policy

In line with DHK's privacy policy, we only collect information that is strictly necessary to provide our services. No unnecessary data is collected.

Registration & identity information

Information you provide when opening an account is collected, including your full name, date of birth, mobile number, email address, and residential address. A copy of your national ID or passport may also be collected for KYC verification.

Financial Information

During deposit and withdrawal transactions, payment method details such as Mobile Pay, Nagad, or Rocket numbers are collected. A complete history of all financial transactions is also retained.

Technical information

Certain technical information is collected automatically when you use DHK. This includes your IP address, browser type, device model, operating system, and your usage time and patterns on the platform.

DHK's privacy policy makes clear that your data is used only for specified purposes. It will not be used for anything else without your consent.

• Account Management: This information is used to create, verify, and maintain your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals.
• Customer support: Your information is used to resolve issues and provide support.
• Security Assurance: Your information is used to prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: Information is used to meet the requirements of government and regulatory authorities.
• Service Improvement: Usage patterns are analyzed to improve the user experience.
• Relevant Communications: Your information is used to keep you informed about important updates, bonus offers, and promotions.

A core principle of DHK's Privacy Policy is that your data is never sold. However, there are limited circumstances in which information may be shared with third parties.

When Information May Be Shared

• Payment Providers: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Authorities: DHK is legally required to provide information when ordered by a court or directed by government authorities.
• Technology Partners: Technology providers that support platform operations may access limited data — strictly for contracted purposes only.
• Fraud Prevention: In cases of suspicious activity, information may be shared with regulatory authorities.

DHK's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

You can disable cookies through your browser settings. However, turning off essential cookies may cause certain features of the platform to stop working properly.

Data protection is the top priority under DHK's Privacy Policy. We use industry-standard technology and practices to keep your information secure.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password hashing: Passwords are never stored in plain text — only in a strong hashed format.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Regular Security Audits: Regular security audits are conducted by independent experts.
• Restricted access: DHK staff can only access the information necessary for their specific role.
• Data Backup: Regular data backups are stored in a secure location.

Under DHK's Privacy Policy, you have full control over your own data. You may exercise the following rights at any time:

To exercise these rights support@dhk.onl. DHK will respond to your request within 30 business days.

DHK's privacy policy and all services are intended for users aged 18 and above only. DHK does not knowingly collect information from anyone under the age of 18.

If a parent or legal guardian believes their minor child has submitted information on DHK, please contact us immediately support@dhk.onlto contact us. DHK will promptly delete that information and close the associated account.

Under DHK's privacy policy, your data is retained for defined periods, determined by both legal obligations and business requirements.

Once the retention period expires, data is securely deleted or anonymized. If any data needs to be retained longer due to legal obligations, you will be notified.

DHK reserves the right to update or modify this privacy policy at any time. If significant changes are made, DHK will notify you via your registered email or a platform notification.

Continued use of the DHK platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or complaints regarding the Privacy Policy, contact DHK's privacy team directly. We're always here to help.

• Email: support@dhk.onl
• Response time: Typically within 24–48 hours
• Support hours: 24 hours, 7 days a week

If your complaint is not resolved to your satisfaction, you may escalate it to the relevant regulatory authority. DHK is always committed to transparency and accountability.